One inbox, actual humans
Write to [email protected] from any email address you like — no account needed, no form to fight. One message with the whole story beats three partial ones, and everything that lands there is read by a person.
Contact Us
How to reach the Omezy crew — [email protected] for account trouble, coin questions, safety concerns and technical issues, what to include, and how long a reply takes.
Meet someone live →What speeds things up
Say what happened and about when, mention your device and browser, and include a screenshot if the problem is something you can see. Passwords, full card numbers and identity documents do not belong in the message — we will never ask for them. Writing about another caller? The approximate time of the call lets the team find the session.
How fast we answer
Most messages hear back within one working day. Safety reports and payment questions can take several days — they pass through human review or the payment processor, and slower never means ignored. Weekends run slightly behind weekdays.
What this inbox handles — and what it does not
For billing, attaching the receipt from your payment provider accelerates everything. For flagging a specific call, the in-call report button beats email because it bundles the session context automatically. And for disagreements about the rules, the community guidelines are the reference — this inbox applies them rather than rewriting them.
Worth trying first
Camera permission, skipping, coins, blocking — the help center answers most of these in under a minute. Check there before writing. And if the answer genuinely is missing, tell us — a gap in the answers is a bug we want fixed.